TA0009 · COLLECTION
Customer Relationship Management Software
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data.
Detect it with
No MITRE detection guidance published. Build coverage from the parent technique and your own telemetry.
Why it matters on shift
Customer Relationship Management Software is one of the concrete ways adversaries achieve collection. Recognising it in telemetry lets you name the technique in your ticket and pivot to what came before and after.
What to look for next
After collection, the next tactic is usually Command and Control. Search your telemetry for the transition before closing the ticket.
Kill-chain context